1) Who we are & how these Terms apply

These Terms govern your access to aussiebookpublisher.com.au, our enquiry/checkout forms, any client portals, and our services (including editing, design, typesetting, cover, ISBN and distribution setup, print facilitation, and related services). By using our site or engaging our services, you agree to these Terms, our Privacy Policy, and our Refunds, Returns & Cancellations Policy.
Contact:
Email: legal@aussiebookpublisher.com.au

2) Quotes, scope & onboarding

• Quotes & scope. We’ll outline deliverables, timelines, and fees in writing. Changes requested after approval may require a revised quote.
• Your materials. You’ll supply manuscripts, images, approvals, and timely feedback. Delays in providing inputs may extend timelines.
• Start of work. Work begins after written approval (including e-signature) and any initial invoice/deposit is paid.

3) Fees, invoicing, GST & late payment

• Prices are in AUD and include/exclude GST as stated on the quote/invoice.
• Invoices are due on the dates shown. Late amounts may accrue reasonable administrative/collection costs where permitted by law.
• For print or third-party costs (e.g., ISBNs, proof copies, distribution fees), you authorise us to pass through those costs once approved by you.

4) Consumer guarantees

You have non-excludable rights under Australian consumer law. Where there is a major failure, you may choose a refund or cancellation/re-supply; for minor issues we will fix within a reasonable time. Nothing in these Terms limits those rights.

5) Cancellations, refunds & change-of-mind

Cancellations and refunds follow our Refunds, Returns & Cancellations Policy. Custom/made-to-order print runs and delivered digital files are generally non-returnable for change-of-mind, but your statutory remedies for faults still apply.

6) Approvals, proofs & production

• Proofs. We supply proofs (design/layout/cover) for your review. You are responsible for carefully checking spelling, layout, and legal clearances at each approval round.
• Go-ahead. When you approve final files/print proofs, we proceed to production or submission to distributors. Post-approval errors are your responsibility unless caused by us.

7) Third-party platforms & printers

We may help you create or connect accounts and submit materials to third-party services (e.g., KDP, IngramSpark, print vendors, e-book retailers, payment processors, analytics, file-transfer tools). Each third party has its own terms and policies; you must comply with them. We are not responsible for outages, pricing, policies or decisions of third parties, but we’ll reasonably assist with escalations.

8) Intellectual property (IP) & licences

• Your IP. You retain copyright in your manuscript and the content you supply. You warrant you own or have all necessary permissions and that your content does not infringe third-party rights.
• Deliverables. Upon full payment, we assign to you the copyright in final, specifically-created deliverables (e.g., custom cover artwork, interior layout) unless stated otherwise in the quote. We retain ownership of our pre-existing materials, design tools, templates, know-how, and non-separable components.
• Portfolio licence. You grant us a revocable, non-exclusive licence to reproduce finished covers/interiors for our portfolio and case studies (web and print). You can opt out anytime by emailing us.

9) Author warranties & acceptable use

You warrant that your content (and its publication) is lawful and does not: (a) infringe copyright, moral rights, trade marks or privacy; (b) defame any person; (c) breach court orders or confidentiality; or (d) include illegal or harmful content. We may suspend or refuse projects that reasonably appear to breach law or third-party rights.

10) Confidentiality & privacy

We keep your non-public project materials confidential and use them only to provide services. Personal information is handled per our Privacy Policy. Where you authorise direct marketing, you can opt out at any time.

11) Delivery of digital files & archiving

We deliver final files via secure links or your portal. Please download and back up files promptly. We are not a long-term storage provider and may archive or delete working files after a reasonable retention period (as outlined in your project summary).

12) Disclaimers

• Distribution & sales. We don’t guarantee acceptance by any retailer/distributor, sales volumes, rankings, reviews, media coverage, or revenue outcomes.
• Timelines. Project timelines are good-faith estimates; delays may occur due to your revisions, third-party issues, or events beyond our reasonable control.
• No legal advice. We do not provide legal or tax advice. Obtain independent advice for clearances (e.g., permissions, defamation, third-party images, quotes, song lyrics).

13) Liability

Nothing in these Terms excludes or limits your non-excludable rights. Subject to those rights and to the maximum extent permitted by law, our aggregate liability arising out of or in connection with the services is limited to: (a) re-supplying the services, or (b) the cost of having the services re-supplied.

14) Indemnity

You indemnify us (and our personnel) against losses we reasonably incur arising from: (a) your breach of these Terms; (b) your content infringing third-party rights or laws; or (c) claims connected to materials you directed us to use—except to the extent caused by our negligence or breach.

15) E-signatures & electronic processes

Approvals and agreements may be executed electronically. We may rely on reputable e-signature platforms to capture and verify approvals.

16) Force majeure

Neither party is liable for delay or failure to perform due to events beyond reasonable control (e.g., natural disasters, major outages, strikes, government actions, platform failures). We’ll resume performance as soon as practicable.

17) Changes to these Terms

We may update these Terms to reflect legal or operational changes. The updated version becomes effective when posted on our website with a new Effective date. If changes materially affect an in-flight project, we’ll highlight them and, where required, seek your agreement.

18) Governing law & venue

These Terms are governed by the laws of Australia and the laws of the state/territory where our principal place of business is located. The courts in that state/territory have non-exclusive jurisdiction.

19) Contact

Questions about these Terms: legal@aussiebookpublisher.com.au